At Autoshine ("we," "our," or "us"), we value the trust you place in us when you use our car care services. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

To provide you with high-quality car wash and detailing services, we collect the following types of information:

• Personal Identifiers: Name, phone number, email address, and physical address (for doorstep services).
• Vehicle Information: Make, model, year, and registration/license plate number.
• Payment Data: Transaction details (processed via secure third-party gateways; we do not store full card/UPI details on our servers).
• Usage Data: IP address, browser type, and interaction with our website (autoshine.in) via cookies.

2. Location Data

With your permission, our mobile application may access and collect your precise or approximate location while you are using the app. If you grant background location permission, the application may also access location when it is running in the background or when the app is closed.

We use location data to provide on-demand vehicle cleaning services, identify service availability near you, route assigned service professionals to the service address, provide service status updates, and help resolve service and safety issues. We do not sell location data. We may share it only with assigned service professionals, service providers that operate our platform, and legal authorities when required by law.

Location data is retained only for as long as necessary to provide and secure the requested service, meet legal and accounting requirements, or resolve disputes. You can withdraw location access at any time through your device settings, although some location-based services may no longer be available.

3. Purpose of Data Processing

We process your data only for specified, lawful purposes:

• To schedule, confirm, and provide car cleaning services.
• To send service updates, digital invoices, and reminders.
• To improve our website functionality and customer experience.
• To comply with legal obligations and prevent fraudulent transactions.

4. Consent and Your Rights

By using our services, you provide affirmative consent for us to process your data for the purposes mentioned above. Under the DPDP Act, you are the "Data Principal" and have the following rights:

• Right to Access: Request a summary of the personal data we hold about you.
• Right to Correction/Erasure: Request that we update inaccurate data or delete your information when it is no longer needed for service.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this may limit our ability to provide services.
• Right to Grievance Redressal: Contact our Grievance Officer (see Section 7) for any privacy concerns.

5. Data Sharing and Third Parties

We do not sell your personal data. We only share information with:

• Service Partners: Staff or contractors assigned to clean your vehicle.
• Payment Processors: Secure gateways (e.g., Razorpay, PhonePe) to handle transactions.
• Legal Authorities: Only when mandated by Indian law or a court order.

6. Data Security and Retention

We implement reasonable security practices (SSL encryption, secure servers) to protect your data. We retain your personal information only as long as necessary to fulfill the service or as required by Indian tax and local laws (typically 1–7 years depending on transaction type).

7. Cookies

Our website uses cookies to enhance your experience. You can manage or disable cookies through your browser settings, though some website features may stop functioning.